Pen and Print llc offers unlimited revisions based on your selected package. You can request changes without extra charges, as long as the design and concept remain the same. Revisions will be completed within 48 hours.
We are committed to 100% customer satisfaction. Our free revision policy allows you to refine your design at no extra cost through your account.
Refunds will be granted under the following conditions:
For purchases over $15,000, approved refunds will be paid in $5,000 monthly installments.
If you are not satisfied with your design, you may request a refund within five days of receiving your initial designs. If no request is made within five days, we assume you are satisfied. Special or combo package refunds follow the same policy as single packages.
Refund eligibility:
You are NOT eligible for a refund if:
The Account Area is the primary communication platform. It is your responsibility to check it regularly for updates or queries. Failure to do so will not qualify for a refund. If you need help using the Account Area, contact customer support.
Design files are delivered via the Account Area by the date on your "Order Confirmation." You will receive an email notification when your design is delivered.
Standard delivery time: 2-3 business days.
Rush delivery available for $75, with initial samples delivered in 24 hours.
We keep finalized design files for 3 months. If you need the files after 3 months, we can redesign them for an additional fee.
We are only responsible for communications from official email addresses info@penandprintllc and toll-free numbers listed on our website. We are not liable for damages caused by unauthorized emails or calls.
To use our services, you must provide accurate registration details. If we find your information to be incorrect or incomplete, we may suspend or terminate your account.
We may securely store your credit card details for recurring services, additional development hours, or necessary resources. However, our representatives will always inform you of any charges.
Our support team is available 24/7 to assist you.
If you remain unresponsive for 45 days, your order will be considered inactive, and no refunds will be issued.
You may request to hold your project if you have a valid reason.
If your project is inactive for more than 45 days, a $150 reactivation fee will apply.
Some services involve third-party vendors. By using these features, you agree to their terms and conditions, which may change at their discretion.
We assist with third-party plugin and API integration, but only with standard functionality.
We do not manage third-party dealings during your project.
Any extra work beyond standard integration requires a separate fee agreement.
By using Pen and Print llc LLC’s services, you agree to these terms and conditions.
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